We offer a 100% Satisfaction Guarantee on every item we sell! You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Random Pick items are covered under this guarantee, but should you choose to return a Random Pick item, you must return the full quantity purchased.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our goal is complete customer satisfaction!
Our shipping warehouse is located in Normandy, Tennessee, in the USA. We can ship to virtually any address in the world. US shipping depends on order size, and varies between $2.75 to $3.75 (you can calculate shipping in the shopping cart for an instant quote). International shipping quotes are based on actual shipping cost and can also be obtained in the shopping cart.
Orders are typically processed within 3 business days. Shipping time depends on the carrier; for most US addresses, we ship via USPS, which takes around 3-5 business days.
International orders are typically delivered in 2-6 weeks, depending on the country.